Shipping Policy

Overview

We work hard to get your order out fast and keep you updated along the way. This Shipping Policy explains our processing times, shipping methods, rates, tracking, delivery expectations, and what to do if something goes wrong.

Order Processing Time

·         Processing time: Orders are typically processed and prepared for shipment within 1–3 business days.

·         Business days: Monday–Friday, excluding major U.S. holidays.

·         Peak periods: During launches, sales, or high-volume periods, processing may take a little longer. If that happens, we’ll communicate any meaningful delays.

Shipping Origin

Orders ship from the United States.

Shipping Destinations

·         Domestic (U.S.): We ship to most U.S. addresses.

·         No PO Boxes: We do not ship to PO boxes.

·         International: International shipping may be available for select countries. If international shipping is offered at checkout, we can ship to your location.

Shipping Rates

·         Calculated at checkout: Shipping costs are calculated based on your delivery address, package size/weight, and selected shipping method.

·         Any applicable taxes, duties, or import fees (for international orders) are not included in shipping rates unless explicitly stated at checkout.

Estimated Delivery Times

Delivery times begin after your order ships (not when it’s placed). - U.S. Standard Shipping: Typically 3–7 business days after shipment (varies by location). - Expedited options (if available): Shown at checkout with estimated delivery windows.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other events outside our control.

Tracking Information

·         When your order ships, we’ll send a shipping confirmation email with tracking details.

·         Tracking may take 24–48 hours to update after the label is created.

Delivery Requirements & Responsibility

·         Please double-check your shipping address at checkout.

·         Signature is not required for delivery unless otherwise stated at checkout.

·         Once a package is marked Delivered by the carrier, it is considered delivered to the address provided.

·         If you have special delivery instructions, contact us before ordering (availability may vary).

Address Changes

If you need to change your shipping address: - Contact us as soon as possible. - If the order has not shipped, we’ll do our best to update it. - If the order has already shipped, we may be unable to change the destination.

Lost, Stolen, or Delayed Packages

If your package is delayed, missing, or marked delivered but not received: 1. Check the tracking link for the latest carrier updates. 2. Confirm the shipping address on your order confirmation. 3. Check with neighbors/building staff and any secure delivery areas. 4. Contact the carrier directly for additional details. 5. If you still need help, email us at drawprolacrosse@gmail.com with your order number and we’ll assist.

Damaged Shipments

If your order arrives damaged: - Email drawprolacrosse@gmail.com within 48 hours of delivery. - Include your order number, photos of the damage (product and packaging), and a brief description.

We’ll work with you on the best next step, which may include replacement parts, an exchange, or another resolution depending on the situation.

International Orders (Customs, Duties, and Taxes)

For international shipments: - Customs processing times can vary by country. - Any duties, taxes, or import fees are the responsibility of the customer unless explicitly stated otherwise at checkout.

Contact

Questions about shipping? - Email: drawprolacrosse@gmail.com - Website: www.drawprolacrosse.com

This policy may be updated from time to time. The version posted on our website is the current version.