Questions or comments? Get in touch and we'll be happy to help.
Two-Year Limited Warranty Policy (Draw Pro Lacrosse Trainer)
The Draw Pro Lacrosse Trainer is built for repetition, season after season. It’s designed to handle
the daily grind of draw training—constant contact, quick resets, and high-volume reps—without compromising performance.
We believe durability isn’t a “nice to have” in a training tool; it’s the standard. That’s why the Draw Pro
is built to last, so coaches and players can focus on getting better, not worrying about the equipment.
With any issue, please reach out to drawprolacrosse@drawprolacrosse.com, or call 561-317-0958.
1) Warranty Coverage (What’s Covered)
Draw Pro warrants that the Product will be free from defects in materials and workmanship under normal, intended use for two (2) years from the date of original purchase.
This Warranty specifically covers the following components of the Product:
- Main components/assemblies of the trainer (structural parts)
- Nylon sleeve
- Channel pieces
- Hardware(including bolts, nuts, washers, fasteners)
- Handles
- Weight plate stopper
If a covered component fails due to a defect in materials or workmanship during the Warranty period, Draw Pro will, at its option: Repair the component, or Replace the component with a new or refurbished part, or Replace the Product if repair/replacement is not reasonably available.
2) What This Warranty Does Not Cover (Exclusions)
This Warranty does not cover:
- Normal wear and tear, cosmetic issues that do not affect function (scratches, scuffs, paint wear, discoloration)
- Damage from misuse, abuse, negligence, improper storage, or accidents (drops, impacts,
crushing, etc.) - Use outside normal intended training use (including commercial rental programs,
unauthorized modifications, or use with incompatible equipment) - Damage caused by exposure to extreme conditions (excessive heat, moisture, saltwater/salt air exposure, or prolonged outdoor storage)
- Improper assembly, improper maintenance, or failure to follow care instructions
- Damage from using the Product on unsuitable surfaces or in a manner that causes abnormal stress
- Loss, theft, or incidental damage not related to a manufacturing defect
- Any third-party accessories or add-ons not sold/approved by Draw Pro
3) Proper Use & Care (Required for Coverage)
To keep your Warranty valid, you must:
- Use the Product for normal lacrosse training purposes
- Store the Product indoors when not in use (recommended)
- Perform basic checks and tighten hardware as needed
- Avoid unauthorized modifications or repairs
4) Who Is Covered
This Warranty applies only to the original purchaser and is not transferable unless required by applicable law.
5) How to Make a Warranty Claim
To submit a claim, contact Draw Pro Lacrosse at drawprolacrosse@drawprolacrosse.com and provide:
- Proof of purchase (order number or receipt)
- Your name, shipping address, phone number, and email
- A description of the issue
- Clear photos and/or video showing the problem and the affected component(s)
If we confirm the issue is covered, we will provide instructions for replacement/repair. In some cases, we may require return of the affected part(s) for inspection.
6) Shipping & Replacement Logistics
For approved warranty claims, Draw Pro will cover standard ground shipping costs associated with the warranty remedy (including shipping replacement parts to you and, if a return is required, providing a prepaid return label for the affected part(s) or Product).
Shipping coverage applies to standard ground shipping only. Expedited shipping is available upon request at the customer’s expense.
For Alaska, Hawaii, and international orders, Draw Pro may cover shipping up to a reasonable standard-ground equivalent; any additional shipping charges, duties, taxes, or brokerage fees may be the customer’s responsibility.
We recommend using the provided label (or a trackable method if otherwise instructed). Draw Pro is not responsible for packages not shipped per provided instructions.
Replacement parts provided under this Warranty are covered for the remainder of the original Warranty period (they do not restart the two-year term).
7) Limitations of Liability
To the maximum extent permitted by law:
- This Warranty is your exclusive remedy for covered defects.
- Draw Pro is not responsible for indirect, incidental, or consequential damages (including lost time, lost training, or lost profits).
Some states do not allow limitations on incidental or consequential damages, so these limitations may not apply to you.
8) Implied Warranties
Any implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of this two (2) year Warranty, to the extent permitted by law. Some states do not allow limitations on how long an implied warranty lasts, so this may not apply to you.
9) Warranty Changes
Draw Pro may update this Warranty from time to time. The version that applies is the one in effect on your purchase date.